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Please share the best shopping moments and your thoughts on how we can improve
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Visiting eBay I want to…
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Quickly find "the perfect" item, so I use a specific search parameters
Explore the site and browse the categories, to find something I might need
Get inspired by cool items and ideas, explore what's new, and save what I like
Most often, I buy on eBay because...
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I need a certain item and I know it is on eBay at a good price
I need a certain item that is hard to find where I live, so I order it from abroad
I want to treat myself with a purchase, without yet knowing what it will be
I shop for relatives or friends - both at their request and as a surprise
I collect / love vintage items that can only be found on eBay
Other
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In which eBay category have you found items that you didn't even know existed?
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In which eBay category have you found items that you didn't even know existed?
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Kitchen appliances
Collectibles & Art
Handicraft
Sporting goods
Pet supplies
Not sure
Other
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I have wanted this for a long time, but I am still hesitating buying a...
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I have wanted this for a long time, but I am still hesitating buying a...
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Drone
Electric corkscrew
Wireless headphones
Superhero costume
Smart home gadget
Electric scooter, segway or whatever else I can fly on!
Game console
Favorite artist autograph
Watch
Other
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When using eBay, I feel like I'm a...
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Jedi: I can find the best sellers, a selection of products with free shipping from anywhere in the world, and in general anything! Without even trying!
Proficient user: I have enough knowledge of how to buy on eBay – what else do I need?
Beginner: I know my way around, but would like to understand the site functions and features better
Noob: I see a lot of cool and useful items, but I don't quite understand what to do :)
The eBay of your dreams: What features would you like to see on the site 25 years from now?
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The eBay of your dreams: What features would you like to see on the site 25 years from now?
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Delivery tracking on a virtual map
Speaking of the future, let eBay ship products using drones!
Viewing products as 3D holograms before purchase
Making purchases without even looking at the screen – using a voice assistant
The ability to create and use your own “smart” filters when sorting items. For example, “I want a boho jacket from the 1995 collection with a tartan lining!”
I want eBay to play music for me while shopping – depending on what mood I'm in and what category I'm browsing
The use of AI technology to choose a fashionable look for me based on a photo I have uploaded
Other
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What features could add +100 to eBay's karma today?
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What features could add +100 to eBay's karma today?
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Ability to easily find reviews with photos for each product
A separate section with recommendations from experts: famous stylists, athletes, vintage items connoisseurs, etc.
Online virtual reality fitting rooms
Regular notifications about shipping progress
eBay loyalty program (coupons; bonus points for frequent purchases; the opportunity to choose a discount category; secret sales; affiliate programs, etc.)
Various digital products (apps, audiobooks, online courses)
eBay gift certificates
Wishlists that include items I would like to receive as a gift
A separate page for premium goods with personal advice from an online manager
The opportunity to order items from different eBay sellers within the same package
Other
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Please tell us about your favorite, touching, or unusual purchase from eBay! What makes it so memorable?
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Please tell us about your favorite, touching, or unusual purchase from eBay! What makes it so memorable?
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And finally tell us a little bit about yourself.
Are you…?
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Female
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What’s your age?
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18–24
25–34
35–44
45–54
55–64
65+
Where do you live?
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Where do you live?
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