By signing up for an eBay Plus membership, you agree to the
following terms and conditions (“Terms”) with eBay
Marketplaces GmbH (“eBay”). These Terms are between
you and eBay and govern our respective rights and obligations.
Please note that your use of the
www.ebay.com.au website
(“eBay website”) and your Plus membership are also
governed by eBay’s User Agreement and all applicable
policies on the eBay website, which are incorporated into these
Terms.
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1. Becoming an eBay Plus member
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1.1. You must have an eBay account with a registration
address in Australia in order to join eBay Plus. Your eBay
Plus membership is linked to your eBay account.
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1.2. To join eBay Plus, you must sign in to your eBay
account and then complete the registration process by
selecting a payment method, reading and accepting these
Terms and then selecting the “Sign up now”
button.
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1.3. When you select the “Sign up now” button,
you are entering into a binding agreement between you and
eBay, based on these Terms. eBay will send you an email
within 24 hours confirming your eBay Plus membership.
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1.4. eBay reserves the right to accept or refuse membership
in its discretion.
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2. Membership cancellation
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2.1. You may cancel your eBay Plus membership at any time by
selecting “Manage membership” on your eBay Plus
membership page and then selecting the “Cancel”
option in the drop-down menu.
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2.2. Other than in the circumstances set out in clause 2.3
below, if you cancel any time after becoming a paid member
or your membership automatically renews at the end of your
membership year:
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2.2.1. you will not be refunded your membership fee
regardless of whether or not you made any eligible
purchases or have taken advantage of any eBay Plus
benefits since your latest Plus membership charge; and
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2.2.2. you will continue to receive all eBay Plus
benefits until the end of your membership year, but your
membership will not be automatically renewed for a
further year.
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2.3. If your existing membership renews automatically at the
end of your membership year and you are charged the annual
membership fee, you will have 14 days from the date you have
been charged on your preferred payment method to request a
refund of the membership fee from Customer Service. For the
avoidance of doubt, you will no longer be entitled to the
benefits of your eBay Plus membership from the date of
cancellation.
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2.4. If you have redeemed a “Keep my Benefits and
Receive a Gift Card” offer and subsequently request a
refund of your membership fee under clause 2.3, the amount
of the refund provided to you will be reduced by the value
of the gift card.
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3. Free 30-day trial
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3.1. If you sign up for a free 30-day trial of eBay Plus,
you may cancel your membership at any time during the 30-day
trial period.
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3.2. If you cancel your eBay Plus membership during the
30-day trial period, you will incur no fees or other charges
for the membership. You will continue to receive all eBay
Plus benefits until the end of the 30-day trial period, at
which time your eBay Plus membership will end.
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3.3. If you do not cancel your eBay Plus membership before
the 30-day trial period has ended, your membership will be
automatically renewed and you will be charged the full
annual subscription fee in accordance with sections 5 and 6.
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3.4. There is a maximum of one free 30-day trial of eBay
Plus per eBay member. You may not use or create another eBay
account in order to take advantage of the free 30-day trial
more than once.
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4. Benefits of eBay Plus membership
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4.1. As an eBay Plus member:
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4.1.1. You are entitled to free delivery on eBay Plus
items subject to clauses 4.3, 4.4, 4.5, 4.7 and 4.8;
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4.1.2. If your delivery address is located in an
eligible metro postcode, you are also entitled to a free upgrade to an express
postage service offered by eBay Plus sellers on eBay
Plus items, excluding the following sellers:
big-w-online,
myer_store_official,
danmurphys_au,
babybunting,
binglee,
supercheapauto,
bbqgalore,
petersofkensington
and
beacon-lighting
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4.1.3. The free upgrade to express postage does not
apply to Western Australia, Tasmania and Northern
Territory and accordingly there are no Western
Australian, Tasmanian or Northern Territory
postcodes listed as
eligible metro postcodes.
- 4.1.4. You are entitled to free returns on eBay Plus
items, subject to clauses 4.4, 4.6, 4.7 and 4.8;
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4.1.5. You are also entitled to premium customer service
and special promotions and discount offers as advertised
on
www.ebay.com.au
or otherwise communicated to you from time to time;
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4.1.6. You are entitled to 5% off the total value of
your Coles order, subject to the 5% off Coles for eBay
Plus Members Coupon
Terms and Conditions;
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4.1.7. You are entitled to free Coles Delivery on all
orders of $49 or over from
colessupermarkets
on eBay.com.au, subject to clause 4.1.6;
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4.1.8. Coles Delivery means the delivery service offered
by
colessupermarkets
on eBay.com.au the details of which are found on the
Coles FAQ page. Any orders under $49 will be subject to Coles
standard delivery rate which is currently $10 per
delivery however is subject to change at the discretion
of Coles.
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4.2. “eBay Plus items” are selected fixed price
items available on the
www.ebay.com.au
website that are designated with the eBay Plus logo.
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4.3. “Free delivery” means free standard
domestic postage, unless your delivery address is located in
an
eligible metro postcode, in which case you are entitled to a free upgrade to an
express postage service offered by eBay Plus sellers.
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4.4. You are only entitled to the benefits set out in clause
4.1 when you purchase eBay Plus items for personal/ domestic
rather than business purposes.
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4.5. You are only entitled to free delivery on an eBay Plus
item when:
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4.5.1. You purchase and pay for the item online via eBay;
and
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4.5.2. You purchase the item using the “Buy it
Now” function (not “Best Offer”).
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4.6. You are only entitled to return an eBay Plus item for
free when:
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4.6.1. You have purchased the item using the “Buy it
Now” function (not “Best Offer”);
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4.6.2. You return the item within 30 days of receipt or, if
the seller offers a longer returns period, within the
seller's return timeframe;
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4.6.3. You return the item through eBay’s inflow
returns services;
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4.6.4. You return the item via eBay’s designated
shipping partners (Australia Post and ParcelPoint);
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4.6.5. You select a satchel that is appropriate in size for
the item being returned; and
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4.6.6. You select a standard returns label. Returns via
courier pick up and express returns are excluded.
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4.7. eBay reserves the right, in its discretion, to limit
the number of free deliveries of eBay Plus items you may
receive and/ or the number of free returns of eBay Plus
items you may make if it determines that the number of free
deliveries you are receiving and/ or returns you are making
with eBay Plus is excessive. Further, eBay reserves the
right, in its discretion, to terminate your eBay Plus
membership and exclude you from participating in the eBay
Plus program in the future if it determines that the number
of free deliveries you are receiving and/ or returns you are
making with eBay Plus is excessive.
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4.8. If you are an eBay Plus member and only some of the
items in your transaction are eBay Plus items, you will have
to pay applicable postage and returns costs for the items
that are not eBay Plus items. You will only be entitled to
free postage and returns on the eBay Plus items.
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4.9. eBay reserves the right in its sole discretion to
change its designated shipping partners or add new shipping
partners at any time.
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4.10. eBay reserves the right in its sole discretion to add
or remove eBay Plus benefits.
5. Fees
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5.1. The annual membership fee for eBay Plus is AU $49.
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5.2. From time to time, eBay may offer a discounted
membership fee for your first membership year. Any such
offer will only be available for the time it is advertised
on
www.ebay.com.au and
will only apply for your first membership year. If your
membership rolls over for a further year, or you cancel your
membership and later sign up again, the annual membership
fee of AU $49 will apply.
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5.3. The membership fee is payable once you sign up for an
eBay Plus membership and eBay sends you an email confirming
your membership (or, if you have signed up for a 30-day free
trial period, on the day following the conclusion of the
free trial period). In the case of a renewal of an existing
membership, the membership fee is payable at the beginning
of the new membership year.
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5.4. You will be automatically charged for the membership
fee using the preferred payment method you have selected,
unless you cancel your membership prior to the charge.
UNLESS YOU CANCEL YOUR MEMBERSHIP, YOU UNDERSTAND THAT YOUR
EBAY PLUS MEMBERSHIP WILL AUTOMATICALLY CONTINUE IN
ACCORDANCE WITH CLAUSE 6.3 AND YOU AUTHORISE US (WITHOUT
NOTICE TO YOU) TO COLLECT THE MEMBERSHIP FEE USING THE
PAYMENT METHOD WE HAVE ON FILE FOR YOU.
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5.5. If all payment methods eBay has on file for you are
declined and your membership fees cannot be paid, you must
provide us with a new eligible payment method promptly or
your membership will be cancelled.
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5.6. You can get an invoice for your eBay Plus membership
fees from the
eBay Plus Member hub.
6. Term and Termination
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6.1. Your eBay Plus membership is valid for 1 year from the
date of signing up.
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6.2. If you sign up for a free 30-day trial of eBay Plus,
your membership is valid for 30 days from the date of
signing up for the free trial. If you do not cancel your
membership within those 30 days, it will automatically renew
on the day after the free trial period and your annual
membership will start on that day (i.e. the 31st day).
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6.3. Your eBay Plus membership will automatically renew at
the end of each membership year for a further year unless
you or eBay cancel it prior to the end of the membership
period.
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6.4. If your original payment method is declined and you
subsequently provide us with a new eligible payment method
and are successfully charged for your membership fees, your
annual membership will start from the date you signed up or
your membership renewal date, not the date of the successful
charge.
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6.5. eBay reserves the right to terminate your eBay Plus
membership at any time in its discretion, without notice to
you, and without refunding your membership fees - for
example, if eBay considers that you are misusing the eBay
Plus service.
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6.6. If your eBay membership is terminated for any reason,
your eBay Plus membership will also terminated
automatically.
7. Limitation of liability
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7.1. To the extent permitted by law, eBay will not be liable
for any loss incurred by you, or for any costs, damages,
accident, delay, technical malfunction, injury, expense or
inconvenience that arise as a result of or in connection
with your eBay Plus membership.
8. $60 worth of coupons in a year Promotion
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8.1. The terms in this section 8 apply if you register or
convert to a paid eBay Plus membership between 6 November
2019 and 31 December 2020, unless otherwise extended
(‘Eligible eBay Plus Members’).
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8.2. Eligible eBay Plus members will receive 1 x $5 voucher
in their e-mail and/or via My Messages within 5 days
following payment of the membership fees. Eligible Members
will continue to receive 1x $5 voucher every 30 days
thereafter over the course of a year (Total of $60 worth of
vouchers in one year).
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8.3. These coupons are subject to the $5 Coupon for
Plus Members Terms & Conditions.
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8.4. All other terms in these eBay Plus terms and conditions
remain unchanged and applicable.
9. Additional terms
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9.1. You may not transfer or assign your eBay Plus
membership or any eBay Plus benefits to any another person.
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9.2. eBay may, in its sole discretion, assign its rights and
obligations under this agreement, either wholly or in part,
to another eBay entity or third party
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9.3. eBay may amend these Terms at any time by posting the
amended terms on eBay.com.au. We will also notify you of any
material amendments through eBay Messages (in My eBay) or
directly to the email address linked to your account. Except
as stated elsewhere, all amended terms will automatically be
effective after they are posted. If you do not accept the
changes you should cancel your eBay Plus membership in
accordance with clause 2.
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9.4. If any provision of these terms is held to be invalid
or unenforceable, such provision will be severed and the
remaining provisions will remain in effect.